James Castro

I've been with DocuSign since Jan 2019 in a technical customer facing role. I assist customers on a daily basis by providing break/fix solutions, problem solving, product guidance and troubleshooting. My customer's success is my success.

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I started my career as a software developer. During that time, I was responsible for SW bug fixing. From there, I developed a niche in troubleshooting and problem solving. I was able to take this experience to my current role of technical account management and customer success. I currently provide expert technical support to enterprise level customers. In addition to providing "break fix" support, I also hear customer pain points about their use cases and help them develop solutions to achieve their goals.