New York, New York, United States
Senior Customer Success Manager, Customer Success Management
I joined DocuSign in September 2015 as part of the Professional Services team and made the transition to the Customer Success Manager role in Healthcare and Life Sciences in 2020. Over the years I’ve worked with customers across numerous industries, both within North America and across the world to deploy and adopt DocuSign across their organizations.
Given my range of experience, I love providing best practices, tips/shortcuts, and practical strategies to use our product and make life and business easier for all parties involved.
Getting started with DocuSign solutions can be easy, but administering a large user base, providing adequate training and enablement, and managing change in general can present challenges—especially for resource-constrained organizations. To address this, I like to help customers focus on ‘quick wins’ that provide the highest value.
Aside from my work as a CSM, I am also involved with organizing and executing DocuSign IMPACT events for employees in the New York City/Tri-State area. Working with nonprofit organizations and the beneficiaries that they serve is both rewarding and provides a concrete demonstration of DocuSign’s commitment to the broader community.
Prior to DocuSign I worked for a management consulting firm in Washington, DC providing strategic guidance to clients across the federal government, financial services, and healthcare industries. I’ve also had the chance to live and work internationally for NGOs in Honduras and the Philippines focused on disaster relief, education and community building.