Jack Warman

Durham, North Carolina, United States

Customer Success Manager, Customer Success

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Jack has been helping DocuSign customers as a Customer Success Manager since early 2019, identifying ways that our customers can use DocuSign to make their organizations easier to work with and easier to work for.

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Somehow, I've always found myself in roles helping customers use technology to solve problems and make work easier - from building websites for running events and triathlons to managing a ringtone catalog in the pre-App Store days to helping major financial services institutions modernize their customers' banking experience. I love learning what problems need to be solved, how solving them will make things better, and helping solve them!

When I'm not trying to solve problems, I am often doing something with my bike. Usually I am riding it, but I have also participated in our local Bicycle & Pedestrian Advisory Commission, am a Traffic Cycling Instructor and co-founded a local bicycle and transportation advocacy non-profit.

As a problem-solver, I take time to learn how my customers' DocuSign goals align with their broader goals to ensure that their organization is setup for success both today and in the future.